Return policy
Returns are only accepted with an RA number on items that have not been worn, altered AND with all tags attached. You may return merchandise by mail within 10 days of receipt of purchase. PLEASE NOTE: Only items marked as FINAL SALE are not returnable. PLEASE NOTE: We do not refund shipping charges.

In the event that you receive a defective product, you will be given 5 days after receiving your package to notify us of the defect for it to be eligible for return or exchange. If you do not notify us of the product defect within this 5 day period it will be up to our discretion as to whether or not the item will be accepted for return or exchange.
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Exchange policy
Exchanges are accepted on items that have not been worn, altered AND with all tags attached. You may exchange merchandise by mail within 10 days of receipt of purchase. PLEASE NOTE: Only items marked as FINAL SALE are not returnable. Domestic Exchanges: no additional shipping charges will be added to your exchange. International Exchanges: International orders exchanges are subject to secondary shipping charges.

In the event that you receive a defective product, you will be given 5 days after receiving your package to notify us of the defect for it to be eligible for return or exchange. If you do not notify us of the product defect within this 5 day period it will be up to our discretion as to whether or not the item will be accepted for return or exchange.
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Items bought during a promotion
If exchanging an item bought during a promotion for another size or color of the same style you will be charged for the difference. If exchanging an item bought during a promotion for a different style, the promotional discount will no longer apply.
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How to make a return/exchange
Pack and securely seal the merchandise in the original package, if possible. When sending the package, please include the RA number, invoice or a copy of the invoice with your return/exchange request, and send the package to the address below. We recommend that you insure the return package, as we are not responsible for packages not shipped by us.
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Where to send your return/exchange
ModePets
1581 W 49th Street #245
Hialeah, FL 33012
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Refunds
Please allow us two to three business days from the date of receiving your return to credit your account.  The credited amount will take approximately two days to appear on your bank statement. We do not refund shipping charges.
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Item availability
Although we strive to keep sufficient stock of items offered on our site, hot items occasionally sell out. If we are out of stock on an item that you ordered, we will notify you by telephone, or e-mail, and you will have the opportunity to change the item in question.
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Acceptable Credit Cards
American Express, MasterCard, Visa,  and Discover.
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Sales tax
Sales tax is charged only in Florida.
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Modifying your order
Once you finish the checkout process, the only way to modify your order is by calling us directly at 1-800-279-3127. Order modification can be made only if the order was not processed or shipped.
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Why register?
Registration with ModePets.com is a timesaving tool to enhance your shopping experience. Registered customers benefit from speedier checkouts and the ability to view their purchasing history and gift certificate balances. We encourage you to register with us.
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How to register
Click on the "Register" link and follow the instructions. Or, once you have completed the checkout process, you may register with the information you already supplied.
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Do I have to register?
Yes, We encourage registration. Registered customers benefit from speedier checkouts and the ability to view their purchasing history and gift certificate balances.
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Forgot password?
Forgot Password?  Click on the link above that says "Login" then click "forgotten password". Your password will be emailed to you. Proceed to log into your account before making your item selections.
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Change personal information?
To change your personal information on your account, Log into your account and click on ?Modify Profile? at the bottom of that page.
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Domestic Shipping Guidelines
Different Shipping Address: You may use different billing and shipping addresses but we will need to contact the cardholder to get an approval to ship to a secondary address. To expedite your order you can call regarding a secondary address Monday through Friday 10:00 AM to 6:00 PM at 1-800-279-3127.
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Domestic Shipping Costs
Shipping within the continental USA:

Non-Continental USA:

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PO Box/APO shipments.
Sorry, no PO Box or APO shipments.
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Track your order
Registered customers – please log in to your account. 
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Delivery time
Orders placed Monday-Friday before 3:00 PM EST, excluding holidays, will be shipped the same day, pending credit verification. Orders placed on Friday after 3:00 PM EST will be shipped on the next business day.
Within the USA: Please expect one to five business days.
*DELIVERY TIME DOES NOT INCLUDE SATURDAYS SUNDAYS OR HOLIDAYS.
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International Shipping Guidelines Orders are subject to billing address verification, and must have the same billing and shipping address. Orders with a different billing and shipping addresses will not be processed.
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Countries we ship to
Argentina, Australia, Austria, Belgium, Belize, Brazil, Canada, Cayman Islands, Chile, Cyprus, Denmark, Finland, France, Germany, Greece, Greenland, Iceland, Ireland, Israel, Italy, Japan, Republic of Korea, Kuwait, Liechtenstein, Luxembourg, Netherlands, New Zealand, Norway, Portugal, Poland, Saudi Arabia, South Africa, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, United Kingdom, Vatican City, Virgin Island (British), Virgin Islands.
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International shipping costs and methods
UPS World Wide Express by order value up to:

Add $5.00 for each additional $100.00 in total order
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PO Box/APO shipments.
Sorry, no PO Box or APO shipments.
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Track your order
Registered customers – please log in to your account.
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Delivery time
Delivery time is approximately four to five business days from the time charges are approved. Orders placed Monday-Friday before 3:00 PM EST, excluding holidays, will be shipped the same day, pending credit verification. Orders placed on Friday after 3:00 PM EST will be shipped on the next business day.
* DELIVERY TIME DOES NOT INCLUDE SATURDAYS SUNDAYS OR HOLIDAYS.
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You are welcome to contact us:
1-800-279-3127 (US & Canada)

Monday through Friday 10:00 AM - 6:00 PM Eastern Time

E-mail us at:
support@modepets.com
ModaPets.com
1581 W 49th Street #245
Hialeah, Florida 33012
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